When travel plans change, understanding the airline’s cancellation policy is essential. As Russia’s flagship carrier and one of the oldest airlines in the world, Aeroflot Airlines offers several options for canceling or modifying bookings, depending on the fare type and route.
In this guide, we’ll walk you through Aeroflot’s cancellation rules, refund eligibility, and how to cancel a ticket.
1. Cancellation Eligibility: Key Factors
Aeroflot’s cancellation policy depends on several variables:
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Fare class (Economy, Comfort, Business)
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Tariff type (Refundable vs. Non-refundable)
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Route (Domestic vs. International)
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Time of cancellation (before or after departure)
Each ticket has specific terms and conditions that affect whether it can be canceled, how much refund you receive, and whether penalties apply.
2. 24-Hour Cancellation Policy
For flights booked directly through Aeroflot’s official website or offices:
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Passengers can cancel within 24 hours of booking for a full refund, provided the departure is at least 24 hours away at the time of cancellation.
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This policy may not apply to tickets purchased through travel agents or third-party platforms.
3. Refundable vs. Non-Refundable Tickets
Aeroflot offers various fare levels, each with its own cancellation rules.
Refundable Tickets
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Can be canceled at any time before departure with a full or partial refund.
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A cancellation fee may apply depending on the specific fare conditions.
Non-Refundable Tickets
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May not be eligible for any refund after the 24-hour window.
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In some cases, passengers may receive airport taxes back if the flight is canceled and not used.
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Name changes and rerouting are usually not permitted.
4. How to Cancel an Aeroflot Flight
Aeroflot offers multiple channels to cancel a ticket:
Online
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Visit www.aeroflot.ru
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Go to the “Manage Booking” section
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Enter your booking reference and last name
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Follow the prompts to cancel your flight
Customer Service
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Call Aeroflot’s customer support center
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Provide booking details to request cancellation
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Note that refund processing may take several business days
In-Person
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Visit any Aeroflot ticketing office or airport counter
5. Cancellation Fees and Refund Processing
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Fees vary based on ticket type, route, and timing of cancellation.
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Refunds are processed to the original form of payment.
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It may take 5–30 business days for the refund to reflect, especially for international payments.
6. No-Show Policy
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If you miss your flight and did not cancel in advance, the ticket is typically non-refundable.
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Some fare classes may allow for partial refunds or rebooking with a fee.
Summary Table
| Ticket Type | Cancellation Allowed | Fees Apply | Refund Type |
|---|---|---|---|
| Refundable | Yes | Sometimes | Full/Partial Refund |
| Non-Refundable | No (Except 24 hrs) | Not applicable | Taxes only (if any) |
| Within 24 Hours | Yes | No | Full Refund |
Final Tips
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Always review your fare conditions during the booking process.
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Consider purchasing travel insurance for extra flexibility and coverage.
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If you booked through a third-party agency, cancellation must be processed through them, not Aeroflot directly.
Understanding Aeroflot’s cancellation policy can save you time, money, and stress if your travel plans change. By knowing your fare class and the timing of your cancellation, you’ll be better prepared to make the most of your booking.